14 December 2016

Snow Angels: a gift that keeps on giving

City of Vancouver
Information Bulletin
December 14, 2016
Thanks to the generous help of 29 Vancouver residents, more than 45 City blocks were cleared of snow between December 5 to 11 by volunteer Snow Angels who took the time to help seniors and people with limited mobility clean their sidewalks of snow and ice.
Before the recent snowfall, there were 16 registered Snow Angels with the City of Vancouver and that number nearly doubled to 29 following the first snowfall on December 5. The registration process is quick and easy and can be done via the City’s app VanConnect or by visiting the City website. Once registered, volunteers receive requests from our Snow Angel coordinator to clear snow and ice from neighbours' sidewalks.
All Vancouver property owners and occupants (tenants) are responsible to clear snow and ice from the full width of sidewalks that surround their property by 10 am the morning following a snowfall. This responsibility is in effect seven days a week. Property owners and occupants who fail to remove snow and ice may be subject to fines. Residents can also help keep storm drains clear of leaves and snow to prevent flooding.
Alternatively, those requiring assistance to clear their sidewalks can phone 3-1-1 and staff will connect you with a Snow Angel in your area. With temperatures currently below freezing, Snow Angels are using salt provided by the City to help clear sidewalks for seniors and people with limited mobility who have requested assistance. Between December 5 to 11, the City received 108 requests for help to clear sidewalks.    
A majority of the requests to become a Snow Angel or to receive assistance from a Snow Angel come through the City’s 3-1-1 Contact Centre. During the recent snow fall, the call centre received 1,540 snow and ice removal inquires alone. During the same period December 5 to 12 in the previous year, the City received five.
The 3-1-1 contact centre is well equipped to handle increased calls volumes from extreme weather events such as the recent snowfall. In preparation for increased calls related to snow, the centre brought in extra Customer Support Representatives on December 5.
The 3-1-1 Contact Centre is available from 7am to 10pm, 365 days a year and provides information on City of Vancouver services, including 175 language services. Callers do not need to speak English: (Just call and say, “Mandarin” or “Romanian” in your language of choice and after a short wait, callers are transferred to somebody who can speak that language).
Callers can receive information about City services, send service requests for non-emergency services, share concerns, and provide feedback. Alternatively. citizens can also use the City’s app VanConnect to access these services. The City launched its VanConnect app at the end of May 2015 and there have been almost 35,600  app downloads to date. Approximately 600 service requests per week are submitted via the app covering all areas of the City’s operations. 
Media Contact:
Corporate Communications

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